Managed IT Services in Karratha & The Pilbara
Move beyond break fix. Our Managed Service Agreement provides proactive monitoring, maintenance, cybersecurity, Microsoft 365 administration and ongoing support for a predictable monthly fee delivered by a local team based in Karratha.
Stop Waiting for Something to Break
Most businesses only call for IT help once something has already gone wrong and by then it’s costing time, productivity and often money.
A Managed Service Agreement works the other way around. We monitor your systems, keep them maintained and patched, handle your security and Microsoft 365, and stay available to your team when they need help. Problems get caught earlier, and the ones that do happen are handled by people who already know your setup.
What's Included in a Managed Service Agreement
Plans are built around what your business actually needs. A typical agreement can include:
1.
Proactive monitoring
We watch your systems for problems so issues can be picked up and dealt with early.
2.
System maintenance
Regular maintenance and patch management to keep machines and software current.
3.
Cybersecurity
Security tools, patching and practical protection for your business data and devices.
4.
Microsoft 365 administration
User accounts, licences, permissions, email and day-to-day 365 management.
5.
Backup oversight
Secure backups checked and monitored, with disaster-recovery planning.
6.
Helpdesk support
Your team can reach a local technician when something isn’t working.
7.
Technology documentation
A clear record of your systems, so support doesn’t depend on one person’s memory.
8.
Strategic advice
Planning for upgrades, replacements and growth, rather than reacting to failures.
Microsoft 365, Cloud & Backup
Microsoft 365 administration, email and data migrations, cloud collaboration, identity management, secure backups and disaster recovery solutions that keep your business connected and protected.
- Microsoft 365 setup, licensing and ongoing administration
- Email and data migrations
- Cloud collaboration and file shari
- Identity and access management
- Secure, monitored backups
- Disaster recovery planning
Who We Support
We support small and medium businesses, commercial organisations, accommodation providers, community groups and households throughout the region. An agreement can be tailored for a single user, an entire workplace or multiple business locations.
Small Businesses
A handful of machines, Microsoft 365 and a network that needs to stay working. Enough support to keep things running, without the cost of an in-house IT person.
Growing Organisations
More users, more systems and more at stake. Proactive monitoring, security and planning so your technology keeps pace with the business.
Multi-Site Operations
We can design, connect and support technology across multiple offices, accommodation facilities and remote sites networks, communications, cloud systems and security under one local provider.
Business Phone Systems
Need voice as well as IT? Our specialist brand NW Networks provides hosted PBX, SIP trunking and enterprise voice services for Pilbara businesses.
- Hosted PBX and cloud-based phone systems
- Call routing, ring groups and auto-attendant
- Business handsets and headsets
- Call-centre solutions
- Enterprise and multi-site voice
Common questions
Both. Businesses can engage us through a Managed Services Agreement for proactive monitoring, maintenance, cybersecurity and ongoing support. We also complete one-off projects, installations, upgrades and repairs.
Yes. Our team can manage your IT systems, Microsoft 365, cybersecurity, networks, connectivity, business phones, CCTV, alarms and access control giving you one local point of contact.
Yes. We can design, connect and support technology across multiple offices, accommodation facilities and remote sites.
We’re based in Karratha and support customers throughout Karratha, Dampier, Wickham, Roebourne and the wider Pilbara region.
Contact our local team to discuss your current setup, challenges and goals. We’ll assess your requirements and recommend an appropriate solution.
Talk to Our Local Team About Managed IT
Tell us about your current setup and where it’s causing you problems. We’ll assess what you have and recommend an agreement that suits how your business actually operates.